More Website Woes: HealthCare.Gov Crashes for Hours

Outage occurs as Health and Human Services Secretary Kathleen Sebelius is set to face tough questions from Congress

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A crucial component of the Obama Administration’s healthcare website went down on Sunday, the latest glitch in a rollout that has been plagued by technical difficulties.

The federal data services hub, which verifies applicants’ personal information as they apply for benefits under the health care law, experienced an outage on Sunday. A spokeswoman for the Department of Health and Human Services pointed the finger at an outside contractor named Terremark. The outage is being blamed on a network failure. A spokesman for Verizon Enterprise Solutions, Terremark’s parent company, acknowledged the problem and told the AP they were working as quickly as possible to fix it.

This latest glitch comes as Health and Human Services Secretary Kathleen Sebelius is set to appear before a Congressional panel Monday. Republicans plan to grill the secretary on the site’s rough rollout — and this crash is just one more for their arsenal.

[AP]

7 comments
villandra24
villandra24

Guess what.  It's 11:53, central time, Tuesday, October 29, and the site has been down atleast since 8:15.   I called the call center and asked how long it's expected to be down for, and neither the customer service representative nor the supervisor had ANY clue that the site was even down.   Let alone why or when it will be back.  I heard the standard lengthy scripted apology five times, and the bit about they are working around the clock to whatever.   


I'd really appreciate Time looking into what is wrong THIS time and reporting it.

S_Deemer
S_Deemer

Because I don't need new health insurance, I have only been a window shopper, but I noticed that the login server was down yesterday, the first time I have encountered a significant problem happened since creating an account on Oct. 17. 24 hours later, it's still down. Not good. I've been willing to cut HSS a lot of slack on the healthcare.gov rollout, but heads really should roll over this.

I know that failures happen — in August Google went down, which caused an instant worldwide web traffic drop of 40%, but they were up again within minutes.  

http://regmedia.co.uk/2013/08/17/google_outage_graph_sm.png


allthingsinaname
allthingsinaname

Not unlike Verizon, ATT, Tmobile, Netflix, Facebook,NSA, Etc. Ect. Ect............... What is the point of this?

Mariah76857
Mariah76857

 <!--my classmate's mother makes $80 every hour on the laptop. She has been laid off for 9 months but last month her pay was $15203 just working on the laptop for a few hours. look what i found............................BUZZ55.COM-->

HazelDukes
HazelDukes

Will Verizon be forced to fire someone because of this?

bryanfred1
bryanfred1

@HazelDukes Ha.  If the designers and managers who oversaw this embarassment weren't, why should Verizon be any different?  My guess is they'll have the problem on their end fixed relatively quickly.